• Food & drinks

• English-speaking driver guide
• Transport by air-conditioned vehicle
• Entrance Fee & tickets  *DEERLAND CLOSED ON FRIDAY*
• Simple Lunch  (Kindly indicate any dietary requirements or meal preferences upon booking)
• Pickup at listed Hotels/Residents for booking of minimum 2 adults or more

• Tip or gratuity

• Wi-Fi in vehicles
• Gratuities
• Personal expenses
• Beverage & Drinks
• Additional costs caused by force majeure (i.e. traffic delays, strikes, weather, machine failure & etc.)

• Infants must sit on your lap
• Public transportation nearby

IMPORTANT INFORMATION:

Not suitable for:

• People with walking disabilities or wheelchair users

Not Allowed:

• Pets
• Smoking
• Big/Large Luggage
• Alcohol and drugs
• Meals / Drinks on vehicles

Know before you go :

• Elephant bathing session is subject to availability. Please make reservations directly upon arrival at the Sanctuary. The session will be canceled in cases of bad weather or high river water levels
• Elephant bathing fee is payable at your own expense (RM40/Adult and RM20/Child , payable directly at the sanctuary)
• All the implementation of activities in the elephant sanctuary depends on the water level of the river and also the current weather. If the river water level is high and there is heavy rain, no activities will be carried out.
• The Deerland Park may close without notice. There will be no compensation or alternative for the closure
• Simple Lunch only
• This tour is not private and may include other guests
• No eating or drinking is allowed inside the car/van/buses. Food can easily become messy, or someone might bump into you, having you spill your drink or squash your food, letting it fall to the floor.
• This SIC itinerary vehicle is arranged according to the number of participants on the day (car/van/bus)
• Please make sure your mobile phone number is active and able to contacted during the travel period
• It is recommended that you make preparations to prevent if you have motion sickness, so as not to affect your pleasant journey.
• Please keep your belongings and try not to bring valuables, you will be responsible for all damages and loss.
• If the vehicle does not arrive in more than 10 minutes, please contact us, we will coordinate for you immediately
• Pick up time and driver details shall update to you 1 day before activity day in the evening time by email. Please check your email (inbox/spam mailbox)  1 day before (after 8pm)
• During major festivals, there will be road closures and traffic jams. The return journey can only be sent to the drop-off point closest to the hotel according to the road conditions that day. The specific location will be determined by the driver at that time. We apologize for the inconvenience caused to you.

Good to Know:

• This activity is designed for at least 2 adults with round-trip service from selected hotels and residences in the Kuala Lumpur Golden Triangle area.
• Solo travelers are more than welcome too — just make your own way to the meeting point at Berjaya Times Square (Main Entrance).

1. Pickup at SELECTED hotel [Minimum 2 adults] : selected Hotels/Residences/Suite in Kuala Lumpur City Golden Triangle area (except Pudu area, ChowKit, KL Sentral, Brickfields, Hotel Four Points by Sheraton Kuala Lumpur Chinatown, Hotel Olympic Malaysia, Hotel Park Hyatt Kuala Lumpur, Hotel YWCA Kuala Lumpur)
2. Please arrive in the hotel lobby/ground floor entrance 15 min before scheduled departure time.
3. As this is a shared tour, please be patient in cases of unforeseen delays along the pick-up route.
4. For pick up from out of coverage area, a surcharge at least RM50/car applied (surcharge rate and pick up time shall defined by pick up location), surcharge to be paid directly to the driver in cash

• Sunglasses, Sun hat, Sunscreens
• Bring along bath towel and spare clothing in case you‘ll get wet or dirty